Updates & Travel Advisories

ELKHART, IN, August 7,2024 — ITR Concession Co. LLC (ITRCC), the concessionaire and operator of the Indiana Toll Road, is announcing that construction work from mile marker 10 (Exit 10 Gary/Chicago International Airport) to mile marker 20 (just west of the Indiana Toll Road Lake Station Toll Plaza) will commence September 9, 2024, weather permitting.

The work will consist of eastbound (EB) and westbound (WB) mainline milling and paving operations. The work will include intermittent and short-term lane and shoulder closures during the milling and paving operations. To expedite the overall project schedule, the majority of the construction will occur Monday through Saturday during daytime operations. This comprehensive project will also include the resurfacing of the Gary West Exit 14A interchange, which will necessitate its temporary closure.

Additionally, there will be work on the Gary East Exit 17 and Lake Station Exit 21 toll plazas anticipated to begin in August, requiring intermittent toll lane closures, plazas will remain operational during this time. In observance of the Labor Day holiday, all construction activities will be temporarily halted.

Anticipated Project Timeframe September – November Phasing

• There will be one travel lane of traffic during each respective phase.
  • WB MM10-15.6 (9/9/24 – 10/1/24)
  • EB MM10-15.6 (9/26/24 – 10/23/24)
  • EB/WB MM16.5-20 (10/18/24 – 11/21/24)

• Gray West Exit 14A closure
  • WB week of 9/21
  • EB week of 10/15

*Dates subject to change due to materials, equipment, or weather delays.

This page will be updated with traffic impacts and project updates, accordingly.

Exit 14B | Broadway (IN 53) Ramp Closures

Starting 5/28 at 12 A.M. CT, the Indiana Department of Transportation (INDOT) will be administering road work at Exit 14B, Broadway (IN 53): Eastbound Entrance and Exit Ramps 14B between Broadway and Broadway in Gary, IN – Closed

Detour:
Use Exit 17 – Take US 12/20 Westbound

Westbound Entrance and Exit Ramps 14B between Broadway and Broadway in Gary, IN – Closed

Detour:
Use Exit 17 – Take US 12/20 Westbound

TOLL ROAD WARNS CUSTOMERS OF TEXT MESSAGE SMISHING SCAM

Indiana Toll Road Reaffirms Commitment to Customer Data Privacy

In light of recent phishing/ smishing scams targeting customers of various toll road agencies, the ITR Concession Company LLC (ITRCC) reminds customers that it does not send text messages requesting sensitive information such as passwords, payment information, or account numbers.

Scammers have been using fraudulent text messages to deceive individuals into providing payment for unpaid tolls. These messages may appear to be from toll road agencies with links to pay a toll. If you receive a text message that seems suspicious or asks for sensitive information, do not click on the link, or respond to the message.

Indiana E-ZPass account holders can contact ITRCC Customer Service at (574) 675-4010 to verify the authenticity of any message. Representatives are available via phone Monday – Friday 9:00 a.m. to 5:00 p.m., and 9:00 a.m. to 2:00 p.m. for walk-in for assistance. Customers should always go to www.indianatollroad.org to manage their accounts or pay tolls.

Security and privacy are top priorities for the safety of customers at ITRCC, as the Company remains committed to ensuring that your personal information remains protected.

If you receive one of these texts, the following is suggested:

1. File a complaint with the IC3, www.ic3.gov, be sure to include:
   • The phone number from where the text originated.
   • The website listed within the text
2. Check your account using the toll service’s legitimate website.
3. Contact the toll service’s customer service phone number.
4. Delete any smishing texts received.
5. If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.