Updates & Travel Advisories

ELKHART, IN, November 25, 2024 — ITR Concession Co. LLC (ITRCC), the concessionaire and operator of the Indiana Toll Road, is pleased to announce the successful completion of the Mile Marker 10-20 Pavement Preservation Project. This comprehensive repaving project rehabilitated approximately 30-lane miles within a 10-mile section of the corridor, addressing surface issues, such as cracks, potholes, and weather-related damage. The scope also included a thorough resurfacing of two key ramp interchanges, Gary West Exit 14A and Broadway 14B taking advantage of INDOT’s SR-53 closure. The project, which began earlier this year, was completed on schedule and will be fully operational ahead of the Thanksgiving holiday travel period.

Safety improvements were a key focus, with high-contrast pavement markings installed in the Gary East Exit 17 area, in alignment with the ITRCC’s road safety goals. The project also featured toll plaza enhancements, including updated branding and painting, as well as the installation of guardrail delineators to improve visibility.

“We’re excited to have this important project finished before the holiday travel season,” said Rick Fedder, COO, ITRCC.

As part of the project’s final stages, there will be minor work taking place in the coming months. These finishing details will be carried out with minimal impact to motorists, ensuring that the roads remain safe and accessible.

The Indiana Toll Road extends its thanks to all travelers for their patience and cooperation during the construction phase.

TOLL ROAD WARNS CUSTOMERS OF TEXT MESSAGE SMISHING SCAM

Indiana Toll Road Reaffirms Commitment to Customer Data Privacy

In light of recent phishing/ smishing scams targeting customers of various toll road agencies, the ITR Concession Company LLC (ITRCC) reminds customers that it does not send text messages requesting sensitive information such as passwords, payment information, or account numbers.

Scammers have been using fraudulent text messages to deceive individuals into providing payment for unpaid tolls. These messages may appear to be from toll road agencies with links to pay a toll. If you receive a text message that seems suspicious or asks for sensitive information, do not click on the link, or respond to the message.

Indiana E-ZPass account holders can contact ITRCC Customer Service at (574) 675-4010 to verify the authenticity of any message. Representatives are available via phone Monday – Friday 9:00 a.m. to 5:00 p.m., and 9:00 a.m. to 2:00 p.m. for walk-in for assistance. Customers should always go to www.indianatollroad.org to manage their accounts or pay tolls.

Security and privacy are top priorities for the safety of customers at ITRCC, as the Company remains committed to ensuring that your personal information remains protected.

If you receive one of these texts, the following is suggested:

1. File a complaint with the IC3, www.ic3.gov, be sure to include:
   • The phone number from where the text originated.
   • The website listed within the text
2. Check your account using the toll service’s legitimate website.
3. Contact the toll service’s customer service phone number.
4. Delete any smishing texts received.
5. If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.