Traveling FAQ
I need assistance on/with the toll road. What should I do now? Check out these frequently asked questions.
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Incorrect Toll Charges
Americans with Disabilities Act
ITR Concession Company LLC (ITRCC) is committed to the safety of its customers and employees as well as accommodating those with disabilities. As part of this commitment, ITRCC accommodates drivers with upper-limb disabilities. All Non E-ZPass toll booths located on the Indiana Toll Road that may require upper body mobility have a posted ADA phone number which any driver with a disability can call for immediate assistance necessary at such toll booth. All E-ZPass toll lanes have a customer assistance function that is activated automatically if a valid E-ZPass is not detected.
In addition, ITRCC also waives certain initial E-ZPass account start-up fees for customers who are affected by upper limb disabilities that may impact their ability to retrieve a ticket or pay cash at a toll booth. Please contact ITRCC to obtain such a fee waiver at 574.675.4010. Please note that certain documentation may be required to be considered for the E-ZPass fees waiver.
Additional information:
• ADA-Indiana
